Cancellation & Refunds Policy · Pitch Deck Analytics

This Cancellation & Refunds Policy applies to all purchases made on pitchdeckanalytics.com (the "Service"), operated by Kizennovate Technology Private Limited. By making a purchase, you agree to this policy together with our Terms of Use.

1. Nature of the Service

Pitch Deck Analytics sells digital credits that are consumed to generate AI-powered analyses of pitch decks. Credits and the analyses they produce are digital goods delivered instantly upon use. There is no physical product and no shipping.

2. One-Time Purchases, No Subscriptions

All purchases are one-time credit purchases. We do not operate recurring subscriptions, so there is nothing to "cancel" on an ongoing basis. Once purchased, credits remain available in your account for use, subject to these terms.

3. Refunds

All purchases are final and non-refundable. Because credits provide access to digital analysis services that are delivered immediately on use, we do not offer monetary refunds once a purchase is completed, whether or not the credits have been used.

4. Limited Exception — Credit Restoration for Technical Faults

As our sole and limited remedy: if a credit is consumed due to a verifiable technical fault on our side and you receive no usable analysis result as a direct consequence, we may, at our sole discretion, restore the equivalent number of credits to your account. This credit restoration:

is the exclusive remedy available to you and is provided in lieu of any monetary refund;
applies only where a credit was deducted but no result was delivered due to a fault attributable to us;
does not apply to dissatisfaction with the content, score, or conclusions of an analysis, which are AI-generated informational outputs and are not grounds for a refund or restoration;
must be requested within 7 days of the affected transaction.

5. How to Request Credit Restoration

To request credit restoration for a verifiable technical fault, contact us at grievance@pitchdeckanalytics.com with your account email, the approximate date and time of the affected analysis, and a description of the issue. We will review the request and, if a qualifying fault is confirmed, restore the affected credits.

6. Failed or Duplicate Payments

If a payment fails but an amount is debited from your account, or if you are charged more than once for the same purchase due to a payment-gateway error, the affected amount is typically auto-reversed by the payment gateway (Razorpay) to your original payment method within the gateway's standard timelines. If you do not see such a reversal, contact us at grievance@pitchdeckanalytics.com and we will coordinate with the payment gateway to resolve it.

7. Payment Processing

All payments are processed by Razorpay. Any reversal of a failed or duplicate charge is handled through Razorpay to your original payment method. We do not store your card or bank details.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the current version. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

9. Contact

For any questions about this policy, contact legal@pitchdeckanalytics.com or our Grievance Officer, Dicson Diclause, at grievance@pitchdeckanalytics.com.